Return policy
Welcome to the KGR FLOORING Return Policy page. We understand that sometimes returns are necessary, and we want to make the process as easy as possible for you. Please read the following information carefully to ensure a smooth return experience.
Frequently asked questions
What is the timeframe for returns?
We offer a 30-day return policy for all products purchased from KGR FLOORING. If you are not completely satisfied with your purchase, you can return the item within 30 days of the delivery date for a refund.
Are there exceptions to the return policy?
Please contact our customer service team to discuss potential exceptions. Certain custom orders or clearance items may have specific return conditions.
How do I prepare my floor for return shipping?
Ensure the flooring is securely packaged to prevent damage during transit. Use the original packaging if possible. KGR FLOORING is not responsible for damage incurred during return shipping due to inadequate packaging.
What condition should returned flooring be in?
Returned flooring must be in resalable condition. We cannot accept returns on opened boxes. It is important to store the flooring in a dry environment and handle it with care before returning.
How do I start a return?
To initiate a return, please contact our customer service team with your order number and reason for return. Our team will guide you through the return process and provide you with a return shipping label, if applicable.
Who pays for return shipping?
If the return is due to a KGR FLOORING error (e.g., wrong item shipped, damage), we will cover the return shipping costs. In all other cases, the customer is responsible for return shipping fees.
When will I receive my refund?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. A credit will be applied to your original method of payment within 7-10 business days.
Can I exchange my flooring instead of returning it?
Exchanges are subject to product availability. Contact our customer service team to discuss exchange options.
Flooring discounts available
Don't miss out on the chance to save while enjoying the quality and service you love. Keep an eye on this space for the latest updates and grab these amazing deals while they last!